order confirmation
by agreeing to these terms & conditions and placing an order, you enter into a binding agreement with us. upon receiving your order, we will send you a confirmation email. please note that we reserve the right to cancel orders if stock levels are incorrect at the time of purchase. if we're unable to fulfill your order, we will contact you with the option to cancel.

age requirements
if you are under 18, you must have the consent of a parent or guardian to make purchases or use our site. we recommend parents and guardians to review our terms and conditions before allowing minors to use our services.

pricing
all prices listed on the website exclude shipping costs. we reserve the right to correct any pricing errors. prices are displayed in your local currency based on your shipping location and include applicable vat for customers within the european union. vat margin scheme applies to the sale of second-hand goods and the tax is non-deductible. orders placed from outside the eu are exempt from vat.

promo codes
promotional codes are limited to one per customer and cannot be combined with other offers unless explicitly stated. promotions are valid only within the stated timeframe or while supplies last. they are not applicable to previous purchases.

shipping & delivery
we process and ship orders on business days (monday to friday). please be aware that shipping costs do not include any customs duties or import fees that may apply once your order reaches its destination. while we aim to meet delivery estimates, shipping times may vary, especially during peak seasons or holidays. you will receive a tracking number once your order is dispatched to help you monitor its progress.

damaged or incorrect products
if your item arrives damaged or does not match the description on our site, you have the right to file a claim.

filing a claim
please contact us at hello@heirloom.se as soon as you notice any issues. we will first attempt to repair or resolve the problem. if that’s not possible, we will arrange for a replacement. if a replacement is unavailable, we will offer a refund once the item has been returned. to speed up the process, please include a photo of the damage or error. once the claim is processed and approved, we will notify you and send a replacement or refund.

force majeure
we reserve the right to cancel or delay orders in the event of unforeseen circumstances beyond our control, such as war, natural disasters, or strikes. should this happen, we will do our best to notify you promptly.

cookies
we use cookies to improve your browsing experience. by using our site, you agree to our use of cookies. cookies help us recognize your preferences for future visits and enhance your overall shopping experience.

data protection
we take your privacy seriously and use appropriate security measures to protect your personal data from unauthorized access, loss, or damage.

your rights
you have the right to request the correction, deletion, or restriction of your personal data in accordance with applicable data protection laws. to exercise your rights, please contact us at hello@heirloom.se. you can also request information regarding the processing of your data once per calendar year. you may opt out of marketing communications at any time by following the instructions in our emails or contacting us directly.

more information about your rights is available in our privacy policy.

company information
this website is owned and operated by abcdefgheirloom hb registered in sweden. our company registration number is 969801-6756

terms & conditions last updated
2024.12.11